Refund Policy

Last Updated: 15/09/2026
At Hope NGO Foundation, we aim to maintain transparency and fairness in all donations, payments, memberships, and other transactions made through our website. Please read this Refund Policy carefully before making a payment or donation.
1. Donations
All donations made to Hope NGO Foundation are generally considered voluntary and non-refundable.
Once a donation has been successfully completed, it cannot normally be cancelled or refunded.
We encourage donors to carefully review the donation amount and payment details before completing a transaction.
2. Duplicate or Incorrect Payments
If you have accidentally made a duplicate payment or believe that an incorrect amount has been charged, please contact us as soon as possible.
We may review the transaction and, where appropriate, process a refund after verifying the payment details.
3. Failed or Unsuccessful Transactions
If your bank account or payment method has been charged but the donation or payment was not successfully recorded on our website, please contact us with the relevant transaction details.
After verification, we will work with the payment gateway or financial institution to resolve the issue.
Any applicable refund will generally be processed through the original payment method.
4. Refund Eligibility
A refund may be considered in limited circumstances, including:
- Duplicate transactions
- Payment made due to a technical error
- Incorrect amount charged due to a system error
- Other cases where a refund is required under applicable law
Approval of a refund request is subject to verification and the circumstances of the transaction.
5. How to Request a Refund
To request a refund, please contact us with:
- Full name
- Email address
- Phone number
- Transaction ID / reference number
- Date of transaction
- Amount paid
- Reason for requesting the refund
- Relevant payment confirmation or receipt, if available

6. Refund Processing
Once your request has been received, we will review the transaction and may contact you for additional information.
If a refund is approved, it will normally be processed through the original payment method. The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, UPI provider, or payment gateway.
7. Third-Party Payment Gateways
Payments made through third-party payment gateways may also be subject to their respective terms and policies.
Hope NGO Foundation is not responsible for delays caused by banks, payment providers, or other third-party financial institutions.
8. Changes to This Refund Policy
Hope NGO Foundation reserves the right to update or modify this Refund Policy from time to time.